SERVIR Service Planning Toolkit
Implement tools from SERVIR to effectively solve critical challenges related to climate change, food security, resilience, and more.
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SERVIR uses a service planning approach aims to help developing countries effectively solve critical challenges related to climate change, food security, land use, weather and natural disasters, water resource management, and beyond. The Service Planning Toolkit is a deliberate articulation of a user-centric, consultative and collaborative approach for applying Earth observations, geospatial science and technology to an array of development challenges related to climate change.
Taking a Service Planning Approach to Geospatial Technology
The Toolkit’s service planning approach is anchored in consultations, user needs assessments, and other methods that facilitate a deeper understanding of the contextual landscape of a development problem or challenge, including an understanding of who is impacted, data and information needs, how to communicate information, and where to build capacity. This approach has helped to improve and adaptively manage SERVIR’s geospatial solutions and services, such that they are better able to strengthen capacity and resilience to climate variability and change.
The Toolkit promotes a collaborative and global effort to articulate the steps required to codevelop services. SERVIR identified four tools to walk service teams through an open consultation and planning process, and offered example agendas, templates and approaches to give their network the structure from which they could generate need-based services. They intend for the Toolkit to be a “living” resource, updated as new solutions come to light, and in response to network needs.
Tools for SERVIR Service Planning
Building on experiences with the new approach, this Service Planning Toolkit is a resource for SERVIR Hubs as they, with their partners, strive to make an impact in designing, delivering and implementing services.
The Toolkit comprises four tools linked to the lifecycle of SERVIR services. They are:
- Consultation and Needs Assessment
- Service Design
- Stakeholder Mapping
- Monitoring, Evaluation and Learning
While the tools provide guidelines based on best practice, they should be adapted to local contexts and the planning requirements of each service. SERVIR encourages engagement with diverse community members and key local stakeholders to co-develop the services, to ensure tools are adapted to local contexts and driven by their needs. Where relevant, the Toolkit offers additional resources and case studies to assist Hubs in refining their approaches.